Shulex VOC
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Shulex VOC is a SaaS platform using AI chatbot to analyze customer feedback for e-commerce.
Shulex VOC Product Information
VOC AI | The Only Unified Customer Experience Management Platform
VOC AI is an all-in-one customer experience management platform that fuses customer insights with AI-powered chatbots. It provides a comprehensive suite of tools for Amazon sellers and other businesses to analyze reviews, monitor sentiment, conduct competitive analysis, perform product research, and automate customer support with AI chatbots trained on the user's own data. The platform emphasizes precise, on-data responses, omnichannel conversations, and actionable insights to drive sales and improve customer satisfaction.
Key Capabilities
- AI Chatbot for Customer Service, trained on your own data to ensure precise, on-topic responses and reduce misleading replies
- Sentiment Analysis, Review Analysis, and Voice of Customer (VoC) insights to understand customer emotions and needs
- Product Research and Market Insight tools to identify winning products and market opportunities
- Competitive Analysis and Social Listening to monitor competitors and public sentiment across channels
- Customer Analytics and Reports to uncover demographic and behavioral trends
- Multi-channel Support and Omnichannel Conversations to engage customers wherever they are
- Integrations and Extensions including Chrome Extension, Shopify, Amazon, Zendesk, Intercom, and more
- Free and paid AI tools catalog to support lead generation and conversions
Core Features
- AI Chatbots trained on customer data for precise, safe responses across channels
- Instant answers from diverse sources (files, mail, Zendesk, public URLs) and omnichannel continuity
- 24/7 chatbot support with human handoff for complex cases
- Noise-free topic handling with minimized off-topic or misleading output
- Sentiment and emotion analysis to drive product and messaging strategies
- Deep review analysis with time-saving dashboards and actionable insights
- Competitive and market analyses to guide product strategy and positioning
- Social listening across Amazon, TikTok, Facebook, YouTube, Instagram, and more
- Product research and market trend identification tailored for Amazon FBA and other marketplaces
- Knowledge base, integrations, and API access for customization and automation
How It Works
- Ingest data from diverse sources (files, email, help centers, public URLs) to power the AI chatbot.
- Deploy AI chatbots across your preferred channels, with the ability to triage, answer, and escalate to human agents as needed.
- Use sentiment analysis and voice of customer tools to surface trends, opportunities, and risks.
- Run product research and competitive analyses to identify winning SKUs and market gaps.
- Leverage dashboards and reports to monitor customer satisfaction, support load, and business impact.
Use Cases
- Amazon sellers optimizing product catalogs with sentiment-driven insights
- E-commerce brands improving customer support efficiency and satisfaction
- Market researchers tracking trends and competitor movements
- Product teams validating ideas with data-backed opportunities
Safety and Privacy
- AI chatbots are trained on your own data to ensure relevance and reduce risk of off-topic responses
- Data privacy and security controls help protect customer information
- Transparent workflows for escalation to human agents when needed
Pricing & Plans
- Flexible tiers to suit personal, solo entrepreneur, and large-scale business needs
- Free trials and demos available
Related Tools & Extensions
- Chrome Extension, Shopify Apps, Intercom, Zendesk, and other integrations for seamless workflows
- Review Analysis API and VOC Reports for deeper data access
- Affiliate and partner programs for collaboration and growth
Why VOC AI?
VOC AI empowers sellers and brands to understand customers at a deeper level, automate routine inquiries, and act on insights faster. It combines AI-powered chat, sentiment analytics, and market intelligence into a single platform to help you reduce support costs while increasing sales and customer satisfaction.