Sigma AI

Sigma AI for Customer Support is an AI-powered customer support platform by Neo Trade, Inc. designed to automate and personalize ticket resolution across multiple channels. It acts beyond a traditional chatbot by handling end-to-end ticket workflows, integrating with your existing tech stack, and delivering personalized responses based on customer history and preferences. The solution emphasizes omnichannel support, automation, and seamless collaboration with human agents where needed.

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How it works

1. Omnichannel ticket intake: Tickets arrive from voice, email, chat, social media, SMS, and more. Sigma AI processes receipts in real-time.
2. End-to-end resolution: The AI agent autonomously performs necessary actions to resolve the ticket, responds to the customer, and applies appropriate tags for CSAT tracking.
3. Platform integration: It connects with your existing technology stack in a platform-agnostic way, enabling smooth workflow orchestration.
4. Personalized responses: Each reply is tailored using customer history and preferences to ensure a consistent, personalized experience.

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Use cases

• Automated triage and resolution of common support requests
• Cross-channel continuity and consistent customer experience
• CSAT tracking through intelligent tagging and follow-up actions
• Integration with CRM, helpdesk, and other enterprise systems

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Why choose Sigma AI

• Not just a chatbot: end-to-end ticket resolution across channels
• Accurate automation with AI-driven agent workflows
• Seamless integrations with existing tech stacks
• Personalization based on customer history and preferences

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Case studies & Resources

• Case studies available for in-depth success stories
• Contact us to book a demo and see Sigma AI in action

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Compliance & Privacy

• Copyright © 2024 Neo Trade, Inc. All Rights Reserved. The platform emphasizes secure processing and data handling consistent with applicable policies.

How to Get Started

• Book a Demo
• Explore Case Studies
• Contact Partners

Safety and Legal Considerations

• Ensure appropriate human oversight for sensitive or high-risk interactions

Core Features

• Omnichannel ticket resolution across voice, email, chat, social media, SMS, and more
• End-to-end ticket handling with autonomous actions and customer responses
• Platform-agnostic integrations with existing tech stacks
• Personalized responses driven by customer history and preferences
• Action tagging for CSAT tracking and analytics
• Seamless handoff to human agents when needed
• Scalable workflows across multiple departments and use cases