Small Hours

Small Hours is an automated incident analysis and debugging platform designed to minimize downtime and maximize engineering efficiency. It offers 24/7 automated root cause analysis (RCA), intelligent issue triage, and seamless integration with your existing stack and runbooks. The solution emphasizes privacy, enterprise readiness, and developer-friendly workflows, enabling teams to resolve issues faster and maintain focus on core work.

---

How It Works

1. Platform integration: OpenTelemetry support enables seamless integration with any stack. Connect your codebases, runbooks, alarms, and context to create a unified debugging environment.
2. Contextual analysis: The tool ingests your configurations and runbooks as context and instructions to guide debugging and triage.
3. Automated RCA: It automatically identifies root causes and suggests fixes, accelerating resolution times.
4. Escalation & actions: Triages issues intelligently and can generate pull requests to implement recommended fixes.
5. Privacy & security: Your code and data are secure and never stored by the service.
6. Enterprise readiness: Scales to enterprise velocity and complexity, suitable for large teams and deployments.

Note: The product is designed to be used with your existing runbooks and prefers to work within your existing development and deployment workflows.

---

Core Features

• 24/7 Automated Root Cause Analysis (RCA) to minimize downtime and maximize efficiency
• OpenTelemetry support for seamless integration with any stack
• Context-aware debugging using your codebases and runbooks as guidance
• Intelligent issue triage and automatic pull request generation for fixes
• Private and secure data handling: code and data are never stored externally
• Enterprise-ready, scalable solution designed for high-velocity teams
• Support for aligning with existing on-call rotations and alerting workflows
• Developer-friendly, built by developers for developers, with open source collaboration ethos

---

Benefits

• Faster time to resolution (10x faster resolve time target)
• Higher accuracy in fixes (80% merge rate target for automated PRs)
• Reduced cognitive load on engineers by automating RCA and triage
• Seamless integration with your existing tools and playbooks

---

Getting Started

• Sign up or contact the Small Hours team to request a demo.
• Connect your OpenTelemetry-enabled stack and your runbooks.
• Enable automated RCA and allow the system to begin triaging issues and generating PRs.

---

Notes

• Small Hours is built by former Amazon engineers and emphasizes open source collaboration and community contribution.
• All data handling is private, with no storage of your code or data by the service.