SmileDial

SmileDial | Natural Dental AI Receptionist For Canadian Dental Practices

SmileDial is an AI-driven receptionist platform designed for Canadian dental practices, built by dentists for dentists. It acts as a 24/7 virtual receptionist to book more appointments, reduce no-shows, and streamline patient communications. The system integrates with Canadian patient management systems (PMS) and is PHIPA compliant to ensure patient data privacy and security. A personalized AI assistant named Susan can be named by the practice and is available around the clock to handle scheduling, reminders, insurance checks, and more.

Key Value Proposition

• Maximize bookings with an always-on AI receptionist.
• Decrease no-shows through proactive confirmations and post-visit feedback.
• Offload time-consuming tasks such as insurance benefit verification.
• PHIPA-compliant data handling and privacy-focused design.
• Easy deployment with seamless integration into existing practice systems.

How It Works

1. Scheduling & Appointment Booking: Susan handles live scheduling, reminders, and follow-ups to keep the calendar full.
2. Insurance & Benefits Verification: Automated calls to insurance providers to retrieve benefit details when needed.
3. Patient Communications: Sends confirmations, reminders, and post-visit messages (including feedback requests).
4. PHIPA Compliance & Security: All interactions and data exchanges meet strict privacy standards.

Setup & Adoption

• Deploy SmileDial in 4 easy steps with minimal disruption to existing systems.
• Start with a month-long free trial to evaluate fit and ROI.
• Receive a tailored pricing plan based on practice size and needs.

Real-World Impact

• Case example: Cedarbrae Dental Center (Toronto) reported approximately 13 additional patients per month after adopting Susan as an after-hours receptionist and benefits verifier.
• Demonstrates improved patient engagement, faster insurance checks, and more efficient front-desk operations.

Safety and Privacy

• Privacy-first design with PHIPA compliance to protect patient information.
• No unnecessary data storage beyond what is required for operations (subject to integration specifics).

Core Features

• 24/7 AI receptionist (Susan) for scheduling, reminders, and patient outreach
• Real-time scheduling and calendar management integrated with Canadian PMS
• Insurance benefits verification via automated calls
• Automated appointment reminders and post-visit feedback collection
• PHIPA-compliant data handling and strong privacy controls
• Easy deployment with a no-risk, month-long free trial
• Customizable persona naming (e.g., Susan) and branding alignment
• Seamless integration with Canadian dental practice systems

Note: SmileDial positions itself as a privacy-conscious, efficiency-enhancing tool designed specifically for Canadian dental practices, focusing on appointment efficiency and improved patient experience.