Soof AI

Soof AI – The best Generative AI Assistant for Shopify stores

Soof AI is an AI-powered support assistant designed to enhance customer experience on Shopify-based stores by answering questions from a store's knowledge base, product catalog, and integrations. It operates 24/7, guiding customers to products, categories, and the checkout flow, while also providing product recommendations and targeted information retrieval.

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Key Capabilities

• Customer questions answered by intelligent assistant: Retrieves and presents accurate information from the store’s Knowledge Base, Product Database, and Integrations.
• Product recommendations: Uses semantic search over the product catalog to surface relevant items.
• Product information retrieval: Fetches detailed information for specific products or categories.
• Customer experience optimization: Aims to deliver the best possible CX by leveraging store data to respond quickly and accurately.
• Extensive integrations: Deeply integrated with popular services and apps to assist with operations beyond just customer support (e.g., Shopify, PostNL, Exact Online, Trengo, Gorgias, Stripe, DHL, Zapier, and more).

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How It Works

1. Soof AI searches the store’s Knowledge Base, Integrations, and Products Database to answer customer queries.
2. It guides customers to relevant products and categories and can direct them toward the checkout.
3. It can leverage semantic search to provide precise product recommendations and information.

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Pricing (Per Store)

• Free: Try it out
• Standard: $25 / month — 1000 Chats /mo, 1 Integration, 500 Supported Products, AI Search, Direct Support
• Pro: $60 / month — 2000 Chats /mo, 3 Integrations, 1200 Supported Products, AI Search, Direct Support (Recommended for bigger stores)
• Advanced: $250 / month — 10000 Chats /mo, 5 Integrations, 5000 Supported Products, AI Search, Direct Support

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Integrations & Ecosystem

• Shopify, PostNL Parcel service, Exact Online, Trengo, Gorgias, Stripe, DHL Parcel service, Zapier, and more.
• Regular addition of new integrations to extend capabilities and data access.

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Testimonials (Impact Summaries)

• “Soof managed to handle more than 70% of my incoming support messages.”
• “The team helped us set up Soof AI assistant for our support dept.”
• “The AI assistant helps us improve our response times on our webshop.”

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Safety & Privacy

• Designed for business-use in customer support contexts; ensure compliance with data handling policies for customer data.

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Core Features

• AI-powered customer support assistant for Shopify stores
• Knowledge Base, Product Catalog, and Integrations-driven responses
• Product recommendations via semantic search
• Product information retrieval by item or category
• 24/7 automated customer support with direct path to checkout
• Deep integrations with major apps and services (Shopify, PostNL, Exact Online, Trengo, Gorgias, Stripe, DHL, Zapier, and more)
• Tiered pricing per store catering to different scales
• Quick onboarding with a Free trial option