Spiral: Better Customer Issue Detection Powered by AI

Spiral — Better Customer Issue Detection Powered by Deep AI Research

Spiral is an AI-powered platform designed to analyze and unify customer feedback from multiple channels (support chats, phone calls, reviews, NPS, etc.) using a deep AI research approach. It intelligently classifies all customer interactions into a single, actionable taxonomy of intents, enabling teams to track CX, support, and product issues in one place and receive alerts before problems escalate.

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How Spiral Works

1. Unified taxonomy: Spiral classifies everything into a consolidated set of intents so you can see the full picture of customer issues.
2. AI-powered analysis: Leverages Deep AI Research to extract insights from reviews, chats, calls, and attributes/metadata.
3. Real-time alerts: Detects emerging problems and notifies your team to take action before they blow up.
4. Enterprise-ready analytics: Provides dashboards and metrics to improve process efficiency, agent training, and product quality.

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Use Cases

• Customer Service and CX teams seeking faster issue discovery
• Product teams prioritizing feature requests and bug reports
• Marketing leaders tracking emerging trends in customer feedback
• Executives needing data-driven decisions from CX and support data

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Why Spiral

• Automatically analyzes and organizes customer feedback into a unified taxonomy of actionable intents
• Reduces manual data wrangling and lengthy reporting with AI-driven insights
• Quick onboarding and fast ROI with enterprise-grade AI layered over existing CRMs and contact centers
• Alerts you to issues early, enabling proactive resolution and improved customer satisfaction

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Features

• Unified taxonomy for all customer interactions (support, CX, product)
• Automatic issue discovery across multiple data sources (reviews, chats, calls, metadata)
• Deep AI Research-powered analysis for richer insights
• Real-time alerts for emerging customer problems
• Enterprise-grade analytics and dashboards
• Seamless CRM and data source integrations for prompt data feedback
• ROI-focused improvements in agent efficiency and customer outcomes

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How It Works

• Integrates with your CRM and data sources to ingest customer interactions
• AI analyzes interactions, tags intents, and surfaces root causes and trends
• Dashboards display actionable insights, enabling prioritization and faster response
• Alerts notify stakeholders when attention is needed to prevent churn or dissatisfaction

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Integrations & Access

• Works with most CRMs and data sources
• Data remains owned by you; prompts/alerts are delivered within Spiral’s interface

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Safety and Privacy Considerations

• Designed for enterprise use with data governance in mind; ensure compliance with your internal policies when handling PII

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Learn More / Get Started

• Request a free demo to see how Spiral can enhance your CX and support data capabilities