Stylo

Stylo is Zendesk's AI assistant designed to delight both agents and customers by providing brand-consistent, context-aware responses within Zendesk. It offers a suite of AI-enhanced capabilities to draft, translate, score, and summarize conversations, while integrating with common tools to amplify agent productivity and knowledge management.

Overview

• Purpose-built AI for Zendesk to streamline customer support interactions.
• Emphasizes brand voice consistency and contextual accuracy across tickets, calls, and knowledge base content.
• Available as an expanding ecosystem with integrations, voice features, and knowledge management tools.

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Core Capabilities

• Draft responses that perfectly match your brand voice
• Ensures Stylo-generated replies align with your company’s tone and style.
• Integrations with e-commerce and tools (e.g., Shopify) to elevate responses
• Leverages an integrations library to maximize Stylo’s context and usefulness.
• Translate, score, and summarize calls and tickets with ease
• Uses Stylo Voice and Scores apps to improve ticket handling and agent guidance.
• Build an A+ knowledge base with Scribe & Scorecard
• Facilitates drafting, translation, and enhancement of knowledge base articles.
• AI-assisted reporting for AI-readiness
• Free monthly report on how well your Help Center is set up for AI.

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How It Works (High-Level)

• Stylo analyzes ticket context, customer history, and brand guidelines to draft suitable responses.
• It can translate content, score interactions for quality and adherence, and summarize long conversations.
• Integrations provide richer context from connected platforms to improve accuracy and relevance.
• Knowledge base tools (Scribe & Scorecard) help create and refine articles for self-service.

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Pricing & Availability

• Starts at $15 per agent per month.
• Available as part of the Zendesk Stylo Assist offering with demos and schedules.

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Use Cases

• Support agents drafting quick, on-brand replies.
• Translating and localizing customer communications.
• Scoring and improving ticket handling quality.
• Building and maintaining a robust knowledge base.

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Safety and Governance

• Maintains brand voice consistency while leveraging AI-generated content.
• Integrates with your existing workflows to minimize risk and maximize agent effectiveness.

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Feature Highlights

• Draft responses that perfectly match your brand voice
• Integrations like Shopify to level up your responses
• Translate, score and summarize calls and tickets with ease
• Stylo Voice and Scores apps for improved ticket actioning
• Build an A+ knowledgebase with Scribe & Scorecard
• Free monthly AI-readiness report for your Help Center