Syncly

Syncly is a Customer Feedback Intelligence Platform designed for customer-centric teams to turn feedback into actionable insights. It helps organizations identify issues affecting customer experience, prevent churn, and drive growth through self-training AI that delivers granular analytics and proactive sentiment alerts.

---

Overview

• Platform for Customer Experience (CX/CS), Product, Ops, and Leadership teams.
• Backed by YC and trusted by customer-centric teams.
• Focuses on holistic customer intelligence, proactive churn prevention, and growth opportunities through data-driven insights.

How it works

• Collect and analyze customer feedback across channels.
• Use intent-based analysis and automatic classification to surface actionable opportunities.
• Visualize trends through personalized dashboards and tailored recommendations.
• Receive real-time alerts for negative feedback and high-impact issues.
• Leverage AI-powered root cause analysis to uncover hidden patterns.
• Integrate with a single source of truth for all customer touchpoints.

Use Cases

• Quickly identify and address issues impacting customer experience.
• Proactively engage at-risk customers with sentiment alerts.
• Discover product growth opportunities through comprehensive analytics.

Key Benefits

• Customer-centric insights to boost retention and accelerate growth.
• Granular, self-training AI for precise analytics without added complexity.
• Real-time monitoring and proactive actions to mitigate churn.
• Cross-functional collaboration support across CX/CS, Product, Ops, and Leadership.

Security & Compliance

• SOC 2 Type II certification to ensure maximum security and data privacy.

Integrations & Accessibility

• One-click integration to create a single source of truth for customer data.
• Customizable taxonomy and personalized dashboards for scalable VoC reporting.

How to Use

1. Sign up or request a demo to access the platform.
2. Connect all relevant customer touchpoints and data sources.
3. Configure taxonomy, dashboards, and alerting rules.
4. Monitor insights, act on recommendations, and measure impact over time.

Real-time Capabilities

• Real-Time Alerts: Immediate notification of negative feedback and high-impact issues for swift action.
• Sentiment Analysis: End-to-end visibility of the user journey to identify at-risk customers.
• AI-Powered Intelligence: Root-cause analysis and quick answers to critical business questions.
• Social Listening: AI-enabled noise filtering and precise social feedback analysis for market insights.

Product Features

• Holistic Customer Intelligence
• Proactive Churn Prevention with sentiment alerts
• Self-training AI delivering granular analytics
• Intent-based Analysis and Automatic Classification
• Personalized Dashboard with customizable workflows
• Sentiment Analysis across the full user journey
• Real-Time Alerts for high-impact issues
• AI-Powered Intelligence for root cause analysis
• Social Listening with Noise Filter and Precision AI-analysis
• One-click Integration for a unified data source
• Security: SOC 2 Type II certification