tawk.to

tawk.to — Free Live Chat, Knowledge Base, CRM, and AI Assist for Websites is a 100% free live chat and customer communications platform designed to help businesses engage with website visitors in real time. It combines live chat, ticketing, a customizable Knowledge Base, and optional AI Assist and hiring services to create seamless, context-aware customer interactions across multiple channels and languages. The service emphasizes accessibility, scalability, and zero-cost entry for standard chat usage, with optional paid add-ons for managed agents, branding removal, and additional features. The platform is hosted as a cloud-based solution with a focus on real-time collaboration, data security, and ease of integration via a small JavaScript snippet.

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Key Benefits

• Free forever for standard live chat, with scalable options for teams of any size
• One-dashboard view for chats, tickets, knowledge base, and chat pages
• Real-time visitor monitoring and journey visibility to deliver contextual responses
• Unified history and tagging to ensure the right agents respond at the right time
• Built-in knowledge base that can be shared internally or published publicly
• AI Assist to respond to chats with AI-generated suggestions and knowledge base context
• Wide feature set including multi-language support, file transfers, and rich agent tooling
• Globally distributed hosting (Google Cloud) to minimize latency and improve performance
• Transparent pricing for premium hiring services (trained chat agents) if needed

How It Works

1. Install the JavaScript snippet on your website to enable the tawk.to widget.
2. Monitor and respond in real time from a centralized dashboard, seeing visitor activity, pages, searches, and journey history.
3. Engage visitors with live chat, tickets, and knowledge base articles to resolve questions efficiently.
4. Collaborate with teammates by tagging and assigning conversations to the appropriate agents.
5. Publish and share knowledge via a customizable knowledge base to empower both customers and internal teams.
6. Optionally use AI Assist to generate suggested responses and leverage knowledge base data for faster, consistent replies.

Use Cases

• Live chat support on websites
• Customer support ticketing and history tracking
• Self-serve knowledge base creation and publishing
• AI-assisted conversations to improve response times
• Staffing support through hired chat agents when needed

Safety and Privacy Considerations

• Data handling follows standard cloud-based security practices; sensitive details should be managed in accordance with your privacy policy.
• Users are not charged for the core product; some add-ons (like branded removal and professional agents) may incur fees.

Core Features

• 100% free live chat for standard usage (forever)
• Live Chat, Ticketing, Knowledge Base, and Chat Pages all in one platform
• Real-time visitor monitoring and page-level insights
• Conversation history and team collaboration with tagging and assignment
• Customizable Knowledge Base with publish options (internal and public)
• AI Assist for contextual, faster responses
• 45+ languages and a JavaScript API for integration
• File transfer and rich agent tools (desktop/mobile apps, notifications, etc.)
• No forced ads; branding removal available as a paid option
• Global hosting with secure communications (SHA-256 SSL)

How It Compares

• Free core usage with scalable options: feature-rich for small teams and scalable for large organizations
• Emphasis on being “forever free” for basic use while offering paid services for professional staffing
• Focus on ease of setup, real-time performance, and multi-channel customer engagement

Getting Started

• Add the tawk.to widget to your site with a simple snippet, customize the widget appearance and language, and start chatting with visitors immediately.

Notes

• This tool is designed for businesses seeking an accessible, all-in-one live chat and knowledge management solution with optional AI and human agent support.