TextIt - The Leading Bot Platform

TextIt - The Leading Bot Platform is a no-code platform designed to help you build scalable, interactive chatbots across multiple channels in minutes. It offers drag-and-drop flow designer, contact databases, customizable fields, campaign automation, omnichannel messaging (Facebook, WhatsApp, SMS, and more), and powerful integrations. TextIt emphasizes ease of use, scalability, and broad channel coverage, making it suitable for customer engagement, patient outreach, research subjects, and large-scale messaging.

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Key Capabilities

• Drag-and-drop Flow Designer for building conversations without coding
• Contact Database with custom fields and activity tracking
• Campaigns to automate ongoing engagement
• Omnichannel support across Facebook, WhatsApp, SMS, and dozens of other services
• Human handoff from chatbot to live agent via Tickets
• Integrations with Zapier, Wit.ai, and Custom Webhooks (plus other surface-level integrations)
• Scalable infrastructure designed to handle millions of contacts and messages
• Design once, run anywhere: cross-channel compatibility
• Resources and learning materials including blog, learning center, and knowledge base
• Special nonprofit discounts and a friendly pricing model

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How to Use TextIt

1. Sign up and start building. Access the platform to begin designing your flows with the drag-and-drop designer.
2. Create and manage contacts. Use the contact database to store user information and track activity with custom fields.
3. Design conversation flows. Build multi-step interactions that guide users through your desired paths.
4. Set up campaigns. Automate ongoing engagement, reminders, or campaigns across channels.
5. Connect channels. Enable messaging on Facebook, WhatsApp, SMS, and more to reach users where they are.
6. Add human handoffs. Use Tickets to escalate conversations to human agents when necessary.
7. Bridge with integrations. Extend capabilities via Zapier, Wit.ai, and custom webhooks for additional functionality.

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Use Cases

• Multichannel customer support and engagement
• Patient outreach and research subject communications
• Large-scale messaging campaigns across thousands to millions of contacts
• No-code bot development for organizations of all sizes

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Resources

• Start Building
• Pricing
• Resources (Blog)
• Learning Center ( video series and tutorials )
• Knowledge Base (tips, tricks, best practices)
• Discounts for registered nonprofits

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How It Works

• Build conversational flows using a visual editor without writing code.
• Manage audiences in a centralized contact database with rich metadata.
• Automate interactions with campaigns and schedules.
• Reach users across multiple channels from a single platform.
• Scale capacity to millions of messages and contacts while maintaining reliability.

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Safety and Privacy Considerations

• Ensure compliant usage across channels and respect user consent when sending messages.
• Review data handling and privacy policies as part of platform usage (TextIt emphasizes scalable, enterprise-grade usage with broad integrations).

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Core Features

• Drag-and-drop Flow Designer for building chatbots without code
• Centralized Contact Database with custom fields and activity tracking
• Campaigns for automated, ongoing engagement
• Omnichannel support: Facebook, WhatsApp, SMS, and many other services
• Human handoff via Tickets for escalation to live agents
• Integrations: Zapier, Wit.ai, Custom Webhooks, plus additional connectors
• Scalable infrastructure capable of handling millions of contacts and messages
• Design once, run anywhere across multiple channels
• Resources: blog, learning center, knowledge base, discounts for nonprofits