ThumbsUp

ThumbsUp is a user feedback collection and insights platform designed to gather, organize, and act on customer feedback. It provides a centralized space for users to share feedback, report bugs, or express appreciation, along with analytics features such as sentiment analysis and keyword trends to help teams understand customer needs and identify opportunities. The tool offers plans that scale from starter to enterprise, with a free trial and demo options to explore features before committing.

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How it works

1. Collect feedback in one place. Users submit feedback, bug reports, and appreciation through dedicated boards.
2. Analyze opinions. Sentiment analysis reveals customer emotions and opinions to surface important trends.
3. Track keywords. Keyword trends help identify evolving preferences and recurring concerns.
4. Get AI-driven suggestions. AI recommendations propose improvements based on feedback data.
5. Collaborate and act. Teams review feedback, discuss insights, and implement changes with branding options and dashboards.

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Features and Templates

• Feedback boards for collecting responses, bug reports, and appreciations
• Sentiment analysis to gauge customer emotions and opinions
• Keyword trends to monitor evolving preferences and issues
• AI suggestions for data-driven improvement recommendations
• In-platform collaboration to discuss, prioritize, and close feedback loops
• Branding options to align with your company identity
• Demo and 7-day free trial with no credit card required

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Pricing

• Starter (Free):
• Unlimited responses
• Up to 1 admin
• AI-suggestions
• Sentiment analysis report
• Keyword trends report
• Match your branding
• Early access to new features
• Pro ($39 /mo):
• Unlimited responses
• Up to 5 admins
• AI-suggestions
• Sentiment analysis report
• Keyword trends report
• Match your branding
• Early access to new features
• Enterprise or agency: Contact for pricing

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How to Use ThumbsUp

1. Sign up and start a project. Create a feedback board for your product or feature.
2. Invite users or teams. Allow stakeholders to submit feedback and view discussions.
3. Explore insights. Review sentiment, keyword trends, and AI suggestions.
4. Take action. Prioritize improvements and assign tasks while keeping branding consistent.

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Safety and Privacy

• Use of the platform is subject to the Privacy Policy and Terms of Service. Ensure compliant handling of user data and feedback.

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Core Features

• Centralized feedback collection (feedback, bugs, appreciation)
• Sentiment analysis to understand customer emotions
• Keyword trends to monitor evolving topics
• AI-generated improvement suggestions
• Collaboration tools for teams to discuss and act on feedback
• Branding options to maintain visual consistency
• Free trial with no credit card required; multiple pricing tiers for scaling teams
• Sign-in and onboarding with live demo options