UChat

UChat – Omnichannel AI-powered chatbot platform for small businesses

UChat is a no-code chatbot and automation platform designed to engage customers across 12+ channels from a single dashboard. It enables businesses to automate support, sales, and marketing with visual flow builders, AI-powered responses, and integrations, all without writing code.

Key capabilities include multi-channel messaging, AI-assisted conversations, live human handoff, eCommerce support, and template-based automations. The platform emphasizes ease of use, scalable automation, and centralized inbox management to boost engagement, reduce costs, and increase revenue.

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How to Use UChat

1. Sign up and connect channels. Create an account and connect channels like Facebook Messenger, Instagram, WhatsApp, Google Business Messenger, Telegram, SMS, Slack, Viber, WeChat, Line, Jivo Chat, Intercom, VK, etc.
2. Build chatbot flows visually. Use the drag‑and‑drop flow builder to design conversations, actions, conditions, splits, and escalation to human agents.
3. Enable AI and automations. Integrate with OpenAI/ChatGPT and Dialogflow to provide contextual, intelligent responses; create keyword triggers, sequences, and broadcasts.
4. Test and deploy. Preview flows, test interactions, and deploy across all connected channels with a single click.
5. Manage conversations from a central inbox. View, respond, and transfer to live agents to ensure seamless support.

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Core Features

• Multi-channel support: connect 12+ channels in one platform (Facebook Messenger, Instagram, WhatsApp, Google Business Messenger, Telegram, SMS, Slack, Line, Viber, WeChat, VK, etc.)
• No-code visual flow builder: design complex conversations with drag-and-drop components
• AI-powered chatbots: integration with OpenAI/ChatGPT and Dialogflow for personalized, context-aware responses
• Ecommerce integration: built-in features to search products and streamline checkout across channels
• Centralized inbox & live handoff: manage all conversations in one place with smooth transfer to human agents
• Templates & library: templates to accelerate deployment; users can publish their own templates
• Broadcast and automation: target messages to segments or the entire audience with scheduled workflows
• 12+ native integrations: connect to popular tools and platforms
• Analytics & decision making: track performance and optimize conversations

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Integrations & Channels

• 12+ channels supported including Facebook Messenger, Instagram, WhatsApp, Google Business Messenger, Telegram, SMS, Slack, Line, Viber, WeChat, Jivo Chat, Intercom, VK, and more
• AI integrations: OpenAI/ChatGPT, Dialogflow for advanced natural language understanding
• E-commerce integrations for product search and checkout

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Plans & Access

• Free trial available to test features before committing
• Pricing details are available on the official site and may include tiered plans based on channels, throughput, and features
• White-label and partner options available for scalable deployments

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Safety & Compliance

• Designed for business communications with opt-in channels and compliant messaging practices
• Human takeover support to ensure high-quality customer service when needed

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Why Choose UChat

• Build and deploy chatbots quickly without coding
• Engage customers 24/7 across preferred channels
• Automate repetitive questions and transactions to save time and resources
• Centralize conversations and collaborate with teams efficiently