Unbabel

Unbabel — Language Operations Platform (LangOps)

Unbabel is a next-generation LangOps platform that combines AI-driven translation with human review to deliver fast, scalable, and high-quality multilingual communications for customer service, content, and global operations. It integrates seamlessly into existing workflows and tooling, enabling organizations to translate at scale while preserving brand tone and accuracy.

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How Unbabel Works

1. AI Translation with Human-in-the-Loop: Real-time or batched translations are produced by AI, with optional human review to ensure quality where needed.
2. Quality Estimation & Transparency: Unique quality estimation provides visibility into translation performance, enabling optimization and model selection.
3. Workflow Integration: Connects with your favorite apps and platforms (CRM, help desks, content systems) so translation happens where work happens.
4. Customizable, Cost-Aware: Configure translation speed, quality, and cost by market or content type to meet business goals.
5. Secure by Design: Enterprise-grade security with encryption, anonymization, and ISO 27001 certification.

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Key Benefits

• Reduce translation costs and cycle times while improving customer satisfaction and global reach.
• Maintain your brand voice and tone across markets.
• Scale multilingual support across agents and content teams with minimal disruption.
• Transparent quality metrics and model comparisons to freely optimize translations.
• Broad integrations to fit into your existing tech stack.

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Use Cases

• Customer service translations for multilingual support agents and customers.
• Multilingual content localization for websites, help centers, and marketing.
• Global BPO and technology vendor partnerships to extend language coverage.

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How It Works (Product Capabilities)

• AI translations with optional human review (TowerLLM-powered, Unbabel’s AI stack).
• Quality Estimation (visibility into translation quality and model performance).
• Language coverage across dozens of languages with dynamic quality control.
• Integrations with Salesforce, Zendesk, Intercom, and other common platforms.
• Real-time translations and batch processing for scalable workflows.
• Customizable translation workflows by market, content type, and cost targets.

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Feature List

• Real-time and batch multilingual translation capabilities
• Human-in-the-loop review to ensure high-quality translations where needed
• Quality estimation and transparency to monitor translation performance
• Seamless integrations with Salesforce, Zendesk, Intercom, and other tools
• Customizable workflows by market, content type, and cost
• Brand-consistent tone and terminology management
• Security and compliance (ISO 27001, encryption, anonymization)
• AI-driven automation with human oversight to optimize cost and speed

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Integrations

• Salesforce
• Zendesk
• Intercom

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Privacy & Security

• Data protection through encryption and anonymization
• ISO 27001 certified security program
• Secure processing of customer data throughout the translation workflow

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Performance & Outcomes (Examples)

• 45% growth in staffing with 0% spend increase (efficiency gains)
• 22.5% increase in CSAT
• 99% adoption rate across airlines
• 25% improvement in first response time
• 60% cost reduction in operations

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Getting Started

• Explore demonstrations and product tours to see how Unbabel can fit your customer service agents and end customers.
• Connect your existing apps and data sources to begin translating content and messages across languages.

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Why Choose Unbabel

Unbabel positions itself as a comprehensive LangOps platform that blends AI-powered translation with human quality assurance, enabling organizations to translate faster, cheaper, and more consistently while maintaining control over quality, tone, and security. The platform emphasizes ease of integration, real-time visibility into translation quality, and scalable multilingual capabilities for enterprise customers.