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Introduction

Boost customer success in compliance-driven markets

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Unless Product Information

UNLESS is an AI platform designed for regulated sectors in Europe (finance, insurance, healthcare) to safely find, resolve, and automate customer success tasks while strictly adhering to EU privacy and security regulations. The platform enables rapid deployment of AI search, assistants, and agents across the customer journey with a compliance-by-design approach that goes beyond GDPR and the EU AI Act.

Overview

UNLESS provides a unified, end-to-end solution for training and deploying AI assistants that access an organization's proprietary knowledge base, documents, and websites. It emphasizes zero-hassle adoption for non-technical users through a no-code/low-code experience, while delivering enterprise-grade security, data governance, and privacy protections. The platform is globally available with a robust security stack, privacy vaults, and real-time analytics to monitor AI quality and compliance.

How it Works

  1. Connect your knowledge sources (knowledge base, documents, websites) and optionally your data in multiple languages.
  2. Train AI assistants using your sources to address gaps and provide context-aware responses.
  3. Deploy AI assistants across channels (web, portals, and internal tools) with human-in-the-loop controls where needed.
  4. Monitor performance, governance, and privacy through analytics and governance dashboards.

Use Cases

  • Self-service support for website visitors to resolve inquiries 24/7 using your business knowledge.
  • Contextual help within client portals with guided handholding, tooltips, and alerts.
  • Internal team assistants to reduce case handling time and improve knowledge access.

Safety, Privacy, and Compliance

  • Built to comply with GDPR, CCPA, and EU AI Act requirements.
  • Privacy vaults and data governance controls to prevent leakage of personal data.
  • Shielded infrastructure with encryption, firewalls, and DDoS protection.
  • No-code/low-code deployment with end-to-end oversight and monitoring.

Core Features

  • Regulated-market focused AI platform with GDPR and EU AI Act compliance
  • AI search, assistants, and agents integrated with your knowledge base and documents
  • No-code/low-code deployment for rapid adoption
  • End-to-end data governance, privacy vaults, and data segregation
  • Real-time analytics and monitoring for AI response quality and governance
  • Multi-channel deployment (website, portals, internal tools)
  • 50+ integrations to connect business data sources
  • Security-first with enterprise-grade controls and compliance-by-design