UserCall
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Custom AI interview links for qualitative insights.
UserCall Product Information
UserCall is an AI-powered platform that enables 10x deeper, faster qualitative insights through AI-moderated 1:1 voice interviews and automated thematic analysis. It is designed for product teams, UX researchers, and customer insights professionals who want scalable, bias-minimized interviews with structured, decision-ready outputs. The tool combines AI agent-conducted interviews, automatic transcription, tagging, theme detection, and visualized insights to accelerate discovery and product decisions while reducing manual analysis time.
Key Features
- AI agent moderated voice interviews at scale
- Automated qualitative analysis: thematic tagging, pattern detection, summaries
- Customizable interview goals, questions, and learning objectives
- Multi-language support and customizable voices/personalities
- Shareable branded interview links and embeddable widgets
- Data visualization and shareable reports for stakeholders
- Thematic analysis with adjustable themes, tags, and filters
- Outbound calling options and capability to run hundreds of interviews
- Ready-to-use samples, templates, and use cases for UX, product, and market research
- Pay-as-you-go and tiered pricing with enterprise options
Use Cases
- Uncover deep user needs, pain points, and jobs-to-be-done to inform new features and products
- Nuanced customer segmentation through qualitative signals
- Rapid formative research across 32+ languages
- Thematic coding of transcripts to reveal recurring themes and sentiments
- Improve CSAT/NPS understanding with rich, natural user feedback
- Quick, scalable interviews as a supplement to surveys
How It Works
- Create an AI voice interview link by specifying product context, brand, goals, and interview questions.
- Share the branded link with users (or embed the widget).
- Users participate via AI-moderated interviews; you receive conversation transcripts, summaries, and actionable insights.
- AI analyzes transcripts line-by-line to tag insights, detect themes, and surface patterns; customize themes and filters as needed.
- Visualize results and export decision-ready reports for stakeholders.
How to Use UserCall
- Define learning goals and interview questions for the AI agent to follow.
- Generate shareable interview links or embeds for convenient access.
- Collect transcripts, summaries, and thematic analysis automatically.
- Customize AI tagging, themes, and filters to align with research objectives.
- Share insights with your team via reports and visuals.
Safety, Bias, and Quality Considerations
- The AI aids researchers by accelerating qualitative analysis but complements human judgment; users can review and refine themes.
- Follow-up questions and prompts are designed to minimize bias and elicit deeper, more nuanced responses.
Pricing & Plans
- Simple & flexible pricing with Lite, Core, and Enterprise options; pay-as-you-go available.
- Lite: up to 12 call recordings/month, up to 80 qualitative analyses, 9-minute interviews, basic AI insights.
- Core: up to 30 call recordings/month, up to 200 qualitative analyses, up to 12-minute interviews, more interview links and advanced AI insights.
- Enterprise: custom seats, data analysis runs, call minutes, integrations, and features.
- Discounts available for startups, students, and non-profits.
What You Get
- A scalable solution to run human-to-human-like interviews at scale
- Automated, structured qualitative insights ready for product decisions
- Language and voice customization to fit your brand and audience
- Transparent outputs: transcripts, summaries, themes, quotes, and visual reports
Note: This description mirrors the capabilities and content provided for UserCall, focusing on AI-moderated interviews, automated qualitative analysis, multilingual support, and scalable insights.