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Viable

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Research & Data Analysis

Introduction

Viable is an AI platform that analyzes large amounts of unstructured data using GPT-4.

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Viable Product Information

Viable — AI-Driven Insights from Qualitative Data

Viable is an AI-powered platform that transforms raw qualitative feedback into actionable insights. It supports rapid analysis across customer experience, employee engagement, marketing insights, product management, and research use cases. The tool emphasizes integration with existing tech stacks, transparent pricing, and scalable analysis to surface the most urgent topics from diverse data sources.

How Viable Works

  • Aggregate: Ingest data from multiple sources (e.g., Zendesk, Intercom, CSVs) into a single unified workspace. Unlimited seats and data sources are available across plans.
  • Analyze: Leverages 9 proprietary AI models together with GPT-3 and GPT-4 to deliver precise, nuanced insights beyond surface sentiment.
  • Act: Turn insights into actionable outputs such as PRDs, product plans, FAQs, bug reports, and strategic documents.
  • Integrations: Direct integrations with popular platforms; data can also be added via Zapier or CSV imports. A two-way API enables seamless workflow connections.

Use Cases

  • Customer Experience: Improve satisfaction, boost NPS, reduce support volume, and curb churn by surfacing urgent topics across all data sources.
  • Employee Engagement: Decode employee feedback to understand engagement drivers.
  • Marketing Insights: Sharpen messaging with deep audience insights.
  • Product Management: Prioritize action items and build PRDs from user feedback.
  • Research: Support deal diligence and audience research with AI-assisted analysis.

Pricing Plans

  • Startup: $600/month — up to 2,000 datapoints/month, unlimited seats, hundreds of data integrations, onboarding, CSV support, API access, custom reports.
  • Growth: $1,000/month — up to 5,000 datapoints/month, unlimited seats, all Growth features, advanced API access, dedicated support, custom reports.
  • Enterprise: Custom — unlimited datapoints in practice, custom datapoint allocation, dedicated onboarding, custom agreements.

One datapoint = one unique piece of feedback. Longer text can count as multiple datapoints.

Key Benefits

  • Elevate customer satisfaction and reduce churn by surfacing critical topics automatically.
  • Customize analysis to your objectives and train the AI on your data.
  • Build strategic documents quickly (PRDs, roadmaps, FAQs) with data-backed insights.
  • Save time and scale insights across entire teams with unlimited seats.
  • SOC 2 Type 2 compliant and GDPR/CCPA compliant for data security.

How to Get Started

  1. Schedule a time to get your first AI-powered analysis for free.
  2. Connect your data sources (Zendesk, Intercom, Gong, CSV, etc.).
  3. Instruct Viable on what matters to you and begin surfacing prioritized insights.

Safety and Compliance

  • Designed for business analytics on qualitative data with security and compliance certifications to support enterprise needs.

Core Features

  • AI-driven qualitative data analysis using multiple proprietary models plus GPT-3/4
  • Unified ingestion from Zendesk, Intercom, Gong, CSV, Zapier, and more
  • Unlimited seats across all pricing tiers
  • Build PRDs, product plans, FAQs, bug reports, and other strategic artifacts from insights
  • Customizable objectives: tailor AI focus to specific KPIs and objectives
  • Data security: SOC 2 Type 2, GDPR & CCPA compliant
  • Flexible API and integrations for seamless workflow automation