Virtual Scale — AI-Powered Workforce Platform

Virtual Scale provides AI-driven virtual teams to engage customers across multiple channels. It combines Voice AI, Chat AI, and Conversation Flows to deliver scalable, context-aware customer interactions powered by a customizable AI employee.

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Overview

Virtual Scale empowers your business with an AI workforce designed to operate 24/7, handle high-volume inquiries, and integrate with your existing systems. Build a custom AI employee that reflects your brand, wire it to your data, and deploy engaging conversations across voice and chat channels.

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How It Works

1. Build Your AI Employee: Design a custom AI employee with defined characteristics, skills, and personality aligned to your brand.
2. Customize Your Data: Integrate your business data to provide context-aware knowledge and insights.
3. Create Your Conversation Flow: Map out clear dialogue paths to ensure engaging and efficient customer interactions.
4. Test and Deploy: Run comprehensive tests, refine the setup, and deploy your AI workforce to transform customer engagement.

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Applications and Use Cases

• Hospitality: 24/7 booking, concierge services, and seamless guest experiences.
• Education: Instant support and intelligent learning assistance for students and faculty.
• Restaurants: AI-driven reservation systems and order management for enhanced dining experiences.
• Customer Service: 24/7 support across touchpoints with reduced wait times and personalized assistance.
• Healthcare: AI-driven appointment scheduling and prescription management.
• Retail: AI-powered shopping assistance with product recommendations and order tracking.

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Get Started

Transform your customer engagement with scalable, always-on AI teams. Create your account and start building your AI employee today.

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Features

• AI Phone Calls for inbound/outbound calls with context-aware, human-like responses
• Ultra-high call capacity with thousands of calls per minute
• Integrated follow-up scheduling and seamless CRM logging
• Voice AI for natural, multi-channel interactions
• Chat AI for intelligent conversations across platforms
• Conversation Flows to guide interactions and improve efficiency
• Data-driven customization to reflect your brand and domain
• Test and deploy workflow to accelerate time-to-value
• Industry-ready templates and scalable deployment options
• Privacy-conscious deployment with centralized control over data