WeConnect.chat

WeConnect.chat is a powerful AI-powered customer engagement platform that blends AI chatbots with human connection. It enables businesses to improve customer support, lead generation, and overall communication through a multi-channel agent dashboard that supports live chat, video chat, WhatsApp, and offline messaging. The platform combines an intuitive no-code chatbot builder, AI-driven conversations (with optional rule-based components), and seamless human takeover to create personalized customer journeys across channels.

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Key Capabilities

• No-code drag-and-drop conversation builder for rapid bot creation
• AI-powered chatbots (blend of AI (ChatGPT-like) and rules-based logic)
• Live agent and human takeover for complex cases
• Multi-channel agent dashboard with live chat, video chat, WhatsApp, and offline messages
• Video screen sharing and product demonstrations within conversations
• Advanced conversation analytics to measure performance and optimize engagements
• Seamless integrations with popular software and platforms
• Cross-device accessibility (web, desktop, mobile)

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How It Works

1. Build conversations using the no-code drag-and-drop builder, choosing from 18+ components.
2. Train AI on your own data set and blend with rules-based components and live chat as needed.
3. Route interactions through a unified multi-channel agent dashboard (live chat, video, WhatsApp).
4. Use advanced analytics to analyze engagement performance and iterate on designs.
5. Provide seamless human takeover when necessary to maintain high-quality support.

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Use Cases

• Customer support automation with AI and live agents
• Lead generation and qualification with rule-based components
• Real-time customer engagement via WhatsApp and other channels
• Product demos and meetings via video chat and screen sharing

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Platform Availability

• Accessible on web, desktop, and mobile devices
• Cross-channel delivery to ensure consistent customer experiences

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Pricing and Resources

• Try-for-free option available
• Pricing and policy details accessible on the official site
• Resources including blog, help center, instructional videos, and support

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Core Features

• No-code drag-and-drop chatbot builder with 18+ components
• AI-powered chatbots blended with rule-based logic
• Seamless human takeover and support rail
• Multi-channel agent dashboard (live chat, video chat, WhatsApp, offline messages)
• Video chat with screensharing and product demos
• Advanced conversation analytics for performance optimization
• Wide range of integrations with favorite software
• Cross-device support (web, desktop, mobile)