Whelp

Whelp is an omnichannel inbox and CRM solution designed to elevate customer support and automate communications across multiple channels. It unifies conversations from Live Chat, SMS, WhatsApp, E-mail, and Social Media into a single inbox, supported by AI-powered automations, advanced reporting, and customizable drag-and-drop chatbots.

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Overview

Whelp provides a unified platform to streamline customer interactions, automate repetitive tasks, and gain actionable insights. The system emphasizes omnichannel reach, automation, security, and industry-specific support tools to help businesses scale their customer care.

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How to Use Whelp

1. Connect channels. Link your Live Chat, WhatsApp, SMS, Email, Telegram, Facebook Messenger, and other supported channels.
2. Consolidate conversations. All interactions appear in one inbox for easy management.
3. Automate with AI. Build and deploy chatbots and automation rules to handle common inquiries and workflows.
4. Leverage analytics. Use advanced reporting to monitor performance across time ranges and channels.
5. Customize outreach. Design targeted campaigns and bulk messages to reach customers efficiently.
6. Collaborate. Invite team members, assign conversations, and coordinate responses.

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Core Features

• Omnichannel inbox: unify phone, email, chat, WhatsApp, SMS, Telegram, and social messages
• AI-powered automations: automate up to a large portion of inquiries and workflows
• Drag-and-drop chatbot designer: build and deploy 24/7 chatbots without coding
• Bulk messaging and campaigns: customize and automate communications across channels
• Advanced reporting: time-range based insights to optimize operations
• Industry-specific solutions: tailored support for Education, Hospitality, E-commerce, Insurance, Finance, HR, Travel, Real Estate, Restaurants, Car Dealerships, etc.
• Security and access controls: encryption and secure access to protect customer data
• Team collaboration: seamless collaboration among team members
• Integrations: broad integration capabilities with popular tools

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Why Whelp?

• High automation impact: automation of a significant portion of inquiries frees agents for complex tasks.
• Scalability: designed to grow with your business and handle multiple channels.
• Customization: flexible campaign creation and chatbot design to fit various use cases.
• Industry focus: ready-to-use templates and workflows for common sectors.

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Industry Solutions

• E-commerce Customer Care
• Insurance Support
• Finance & Banking
• Hospitality
• Education (EdTech)
• HR/Recruitment
• Travel
• Real Estate
• Restaurant
• Car Dealership

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Security & Compliance

• Advanced encryption and secure access controls safeguard customer data across the platform.

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Analytics & Reporting

• Advanced reporting tools provide insights over any time range, helping optimize operations and performance.

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Integrations & Extensibility

• Easy integration with a wide range of tools and platforms to fit existing workflows.
• Explore and connect the applications your teams already love.

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Get Started & Pricing

• Get started now: sign up to begin using the Inbox, CRM, Reporting, Chatbot, Outbound, and Integrations modules.
• View pricing to select a plan that matches your business needs.

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Tools & Components

• Inbox: Unified conversations in one place
• CRM: Customer records and history for personalized support
• Reporting: Performance analytics and dashboards
• Chatbot: Drag-and-drop builder for automated responses
• Outbound: Tools for bulk messaging and campaigns
• Integrations: Connectors to other platforms

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Notes

• There are multiple sections highlighting success stories and co-founder quotes to illustrate real-world impact.