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Yuma Ticket Assistant

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Office & Productivity

Introduction

Automate response drafting, improve support efficiency, boost revenue.

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Yuma Ticket Assistant Product Information

Yuma AI is an ecommerce-focused AI customer service automation platform designed to dramatically boost support speed, consistency, and cost-efficiency. It offers autonomous customer interactions across the post-purchase journey (order management, subscriptions, returns, shipping), pre-sales inquiries, and public-facing channels (social media, email, chat, WhatsApp, etc.). Yuma emphasizes rapid setup, scalable automation, and brand-aligned human-like replies built on a pre-trained ecommerce knowledge base.

How Yuma AI Helps Your Ecommerce Brand

  • Increase agent productivity by automating mundane tasks and repetitive inquiries.
  • Reduce operating costs through autonomous replies and automated actions.
  • Improve customer satisfaction with 24/7, fast, on-brand responses.
  • Scale support up or down quickly without large hiring commitments.
  • Demonstrate tangible ROI: notable automation rates, faster setup, and improved CSAT.

Core Use Cases

  • Order & Payment Management: autonomously handle order edits, cancellations, and related inquiries.
  • Subscription Management: address subscription questions and edits without agent intervention.
  • Feedback & Reviews: monitor, respond to, and escalate reviews to protect brand reputation.
  • Post-Sales & Product Troubleshooting: resolve complex post-purchase issues to boost satisfaction and repeat business.
  • Social Media Moderation: auto-reply to comments and flag negative feedback for timely human review.
  • Refunds, Returns & Exchanges: guide customers through processes to streamline and improve loyalty.
  • Shipping & Deliveries (WISMO): track packages and answer delivery questions, freeing agents for higher-value work.
  • Pre-Sales Questions: promptly address early buying questions to drive conversions.
  • Tagging & Escalations: auto-tag tickets by intent for smart routing; escalate to humans when needed.
  • Spam & Automated Replies Filtering: keep support inbox clean and focused on meaningful interactions.

How It Works

  • Pre-trained ecommerce knowledge base helps identify customer needs and craft precise, timely responses.
  • Generative AI ensures on-brand messages that reflect your tone and personality.
  • Auto-Pilot executes autonomous actions (e.g., editing orders, pausing subscriptions) while maintaining human oversight where appropriate.
  • An omnichannel approach delivers consistent support across email, chat, WhatsApp, Facebook, Instagram, and more.

Features

  • Pre-trained ecommerce knowledge base for fast, accurate intent detection
  • On-brand, human-like automated responses across all channels
  • Autonomous actions: edit orders, pause subscriptions, and more
  • Helpdesk widget for agent-assisted replies when needed
  • 24/7 availability with instant response times
  • Omnichannel delivery: Email, Chat, WhatsApp, Facebook, Instagram, etc.
  • Smart ticket tagging and escalation routing
  • Spam/automation filtering to reduce noise
  • Integrations with major ecommerce and helpdesk platforms (Shopify, Gorgias, Zendesk, Kustomer, etc.)
  • ROI-focused metrics and case studies from multiple brands

Integrations & Channel Support

  • Ecommerce platforms: Shopify, Subscriptions tools, and related plugins
  • Helpdesk platforms: Gorgias, Zendesk, Kustomer, and similar systems
  • Social channels: Facebook, Instagram, and other major social touchpoints
  • Messaging: Email, Chat, WhatsApp, and more

Benefits & Outcomes (as cited by users)

  • Up to 87.5% reduction in First Response Time (FRT) and rapid automation adoption
  • Significant improvements in agent productivity and CSAT
  • Substantial ROI within the first year of use
  • Ability to ramp automation during peak periods without hiring surges

Implementation & Use

  1. Connect your ecommerce and support channels.
  2. Train Yuma with your brand voice and common intents (orders, returns, subscriptions, reviews, etc.).
  3. Deploy automated workflows for FAQs and routine tasks; enable autonomous actions where appropriate.
  4. Monitor performance, tune intents, and escalate complex cases to human agents as needed.

Safety & Governance

  • While automation handles a large portion of inquiries, human agents remain available for edge cases and critical issues.
  • All automated actions are designed to align with your policies (order changes, refunds, returns, etc.) and brand tone.

Quick Reference Metrics (examples from case studies)

  • 49% automation in under 2 months
  • 32%+ increase in agent productivity
  • 22%+ CSAT improvements
  • 12x ROI achieved in year 1

What customers say

  • “87.5% slashed in First Response Time”
  • “Automation enabled us to discontinue other tools and achieve 45% full automation”
  • “Rapid, accurate handling of inquiries boosted productivity and customer satisfaction”

Pricing & Trial

  • Book a demo to explore feasibility, ROI potential, and a tailored 30-day free trial.

Security & Trust

  • Enterprise-grade security and privacy controls.

Final Note

Yuma AI is built for ecommerce teams seeking scalable, reliable, and fast AI-assisted customer support that drives efficiency and customer satisfaction across the entire customer journey.