Zeda.io

Zeda.io is a Voice of Customer (VoC) and AI-powered product management platform designed to help product teams turn customer feedback into actionable insights, prioritized roadmaps, and revenue-driven decisions. It centralizes feedback from multiple sources, automates insight generation with AI, and connects VoC data to development workstreams and GTM initiatives. The platform emphasizes faster discovery, better alignment with business impact, and seamless integration with 5,000+ tools through out-of-the-box connectors and Zapier.

How to Use Zeda.io

1. Collect feedback from all sources. Automatically capture feedback from chats, surveys, meetings, calls, and more, and integrate with CRMs for a 360° customer view.
2. Analyze with AI. Generate AI insight reports, surface key product areas, and forecast opportunities using AI-assisted analysis.
3. Prioritize and plan. Create impact-focused roadmaps using templates, track revenue impact, and customize visibility for stakeholders.
4. Act in development. Sync roadmaps with dev workflows, generate AI-assisted tickets, and close the feedback loop with real-time updates.

Core Use Cases

• Collect customer ideas and turn them into product insights
• Turn call transcripts into actionable product signals
• Sync product plans with development workflows
• Share roadmaps with customers and cross-functional teams
• Close the feedback loop with real-time updates

Integrations

• 5,000+ native integrations with popular tools and Zapier support
• Centralized VoC from Slack, Intercom, chats, surveys, GTM data, and more
• Integrations enable a 360° view of customers and product impact

Outcomes

• Faster product discovery and strategy
• Revenue-focused roadmapping and prioritization
• Reduced churn and increased alignment across teams

Safety and Privacy

• Data is pulled from connected sources and surfaced for decision-making; ensure appropriate use of customer data per your policy

Core Features

• Centralized Voice of Customer from multiple sources (Slack, Intercom, chats, surveys, calls)
• Auto-capture of feedback from customer conversations
• 5,000+ integrations with out-of-the-box connectors and Zapier
• AI-driven insights and AI-generated reports
• Opportunity forecasting and revenue impact scoring
• Impact-first roadmaps with goal-oriented templates
• Customizable roadmap views and visibility controls
• Syncing roadmaps with dev workflows and automatic generation of dev tickets
• Collaboration tools for product, CS, sales, marketing teams
• Public and private roadmap sharing and reporting