Zendesk AI Alternative

My AskAI — AI Customer Support Agent is an affordable AI-powered customer support agent that can be added to your live chat, email, or messaging workflows. It aims to automate up to 75% of support tickets, integrates with popular platforms, and requires no development skills to set up.

---

Overview

• Add an AI customer support agent to your existing tools (Intercom, Zendesk, Freshchat, HubSpot, etc.).
• Automate a large share of inquiries while enabling seamless handover to human agents when needed.
• Designed for quick setup with a free trial and no required initial development work.
• Supports live chat widgets, website integration, and API access for advanced workflows.

How to Use My AskAI

1. Create your AI agent. Sign up and configure your first AI agent in under 5 minutes.
2. Add knowledge sources. Connect your help center, website content, PDFs, or internal documents to train the agent.
3. Integrate with your tools. Install via your existing live chat app or embed on your website to start handling conversations.
4. Monitor and optimize. Use built-in analytics to identify gaps, tune instruction tone, and improve responses.
5. Handover when needed. If the AI cannot answer, customers can opt to talk to a human, transferred into your current support tool.

Use Cases

• Answer questions about orders, accounts, and subscriptions.
• Automate refunds and changes, and connect to Shopify or other data sources.
• Tag tickets, manage content updates, and maintain knowledge gaps.

How It Works

• The AI agent learns from uploaded content (help docs, websites, PDFs) to answer customer questions in real time.
• Integrated with your live chat and ticketing tools to provide 24/7 support and seamless handoffs.
• All content is hosted securely, with data protection measures and options for GDPR compliance.

Integrations & Platforms

• Intercom, Zendesk, Freshchat, HubSpot, Gorgias, Drift, LiveChat, Tawk, Tidio, Zoho, and more.
• Website widgets, Slack/Teams collaborations, Google Drive, Confluence, SharePoint, Notion, and API access for custom workflows.
• Easy installation in app marketplaces or via website embedding.

Pricing & Trials

• 30-day free trial with full feature access.
• Plans starting from a monthly rate (pricing shown on signup pages).
• No credit card required to start during the trial.

Safety & Compliance

• Data is stored in isolated containers with encryption in transit and at rest.
• End users’ data is used only to service API calls and the customer’s requests.
• Supports disclosure around AI handover and human intervention when needed.

Why choose My AskAI

• Enables rapid AI-driven deflection of a large portion of support requests.
• Maintains a human-in-the-loop option for high-value or complex inquiries.
• Integrates with your existing stack to minimize disruption while improving response times.

Core Features

• Easy 5-minute setup to create and configure an AI agent
• Connects to your knowledge sources (website, docs, PDFs, Help Centers)
• Integrates with major live chat and ticketing tools (Intercom, Zendesk, Freshdesk, HubSpot, etc.)
• 75%+ support ticket deflection with AI assistance
• 24/7 availability and rapid response times
• Intelligent handover to human agents within your existing tools
• Content updates and continuous learning from uploaded materials
• Multichannel support (website widget, in-app chat, and API access)
• GDPR-compliant data handling and secure data storage

---

How to Get Started

• Create your free AI agent today, add your knowledge base, and start handling conversations in minutes.
• Book a demo to see how My AskAI can fit into your current customer support workflow.