ZEPIC

ZEPIC | AI-infused customer engagement & marketing automation platform

ZEPIC is an all-in-one Unified CX Platform designed to unify customer data and channels for smarter, faster, and more personal marketing at scale. It combines a built-in Customer Data Platform (CDP), real-time analytics, cross-channel activation (Email, WhatsApp, push, and more), and Zenie AI to automate and optimize campaigns end-to-end. The platform emphasizes omnichannel engagement, real-time personalization, and seamless integration with 50+ tools to create a single source of truth for customer interactions across teams.

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Key Capabilities

• Unified CX Platform with in-built CDP and cross-channel activation
• Real-time customer data orchestration and 360° customer views
• Audience segmentation with real-time data refresh
• Omnichannel campaigns across Email, WhatsApp, push, and more
• Team Inbox for shared WhatsApp conversations and high-intent lead focus
• Zenie AI: always-on AI assistant for smarter copy, visuals, and campaign orchestration
• Comprehensive reporting and analytics with live dashboards
• Rich integrations with popular CRM, e-commerce, and support tools
• Self-serve, no-code friendly for rapid campaign creation

How ZEPIC Works

1. Centralize data from your entire tech stack into the built-in CDP to create a 360-degree customer view.
2. Build micro to macro audience segments using real-time data filters and AI insights.
3. Design multi-channel journeys and automate delivery across Email, WhatsApp, push, and more.
4. Use Zenie AI to craft copy, generate visuals, and optimize campaigns; manage conversations via Team Inbox.
5. Monitor performance with real-time analytics and adjust in-flight to maximize impact.

Features

• Built-in CDP with 360-degree customer profiles from 50+ integrated tools
• Audience segmentation with real-time data refresh and micro-segments
• Omnichannel campaign orchestration (Email, WhatsApp, push, etc.)
• Zenie AI for automated copy, visuals, and campaign ideas
• Team Inbox: centralizes WhatsApp conversations and supports personalized responses
• Real-time analytics and reporting dashboards
• Native multi-tool integrations for seamless workflows
• No-code / low-code campaign creation and automation
• 14-day free trial with no credit card required

Integrations & Ecosystem

ZEPIC connects with CRM, e-commerce, customer support, and marketing tools (e.g., Zendesk, HubSpot, Shopify, Kustomer, Intercom, Pipedrive, ActiveCampaign, Zoho, Magento, WooCommerce, and more). This enables a unified data layer and streamlined activation across channels.

Use Cases

• Travel, Hospitality, Retail, and eCommerce marketing automation
• Personalized multi-channel journeys from acquisition to retention
• Real-time predictive segmentation and AI-powered content generation
• Centralized WhatsApp-driven customer engagement and revenue recovery

Pricing & Trial

• Free 14-day trial available; no credit card required to start
• Flexible pricing aligned with features and scale (details on site)

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Core Features

• Unified CX Platform with Built-in CDP
• Real-time audience segmentation
• Omnichannel engagement (Email, WhatsApp, etc.)
• Zenie AI for automated content and optimization
• Team Inbox for WhatsApp conversations
• Analytics & Reporting with live dashboards
• 50+ integrations for seamless workflows
• No-code campaign creation and automation